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Service Request
Please click Email HelpDesk button to request assistance with computer or other technical issues, support with graphics design or production, office services, marketing issues or questions, or website content support. |
Service Desk | |
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Remote Diagnostic
The steps outlined below will help to diagnose internet connection issues that may interfere with ASCO's remote network access (VDI or VPN) and other onsite services and hosted network applications. Please follow these steps to help us quickly diagnose and fix issues. |
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Step 1 Perform Speed Test |
This test will measure your internet bandwidth. Click the Internet Speed Test button to begin the test. Once the test is completed. Your Download speed should be more than 3.00 Mbps which indicate good network connection to ASCO. |
Internet Speed Test | |
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Step 2 Report Problem |
If your test returns with higher speed of 3.00 Mbps and you are still experiencing connection issues to ASCO's network, please submit a helpdesk ticket by clicking Email HelpDesk button. | Contact Service Desk | |
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Step 3 Remote Support |
If you have been given a remote support number, you are ready for remote desktop support. Click the Begin Session button to start the live remote support session. | ||